Running a small business means wearing a lot of hats — maker, designer, packer, and yes, even IT guard dog. Recently, our Wicked Redhead Facebook page faced an unexpected challenge: someone hacked into our account and slipped in a post that didn’t belong.
But here’s the important part: we caught it quickly, removed it, and locked things down. We also reached out directly to Facebook, who confirmed that an investigation is underway.
What Happened
One morning, we noticed a strange post on our Wicked Redhead page — something that clearly wasn’t in our voice or part of our brand. We acted immediately by removing it and changing our passwords.
How We Responded
- 🔒 Secured our accounts: Passwords updated and two-factor authentication turned on.
- 🕵️ Investigated: Reviewed all page roles, devices, and ad accounts to make sure nothing else was touched.
- 📞 Reached out: Got in contact with Facebook directly — and yes, we actually spoke with a real person who confirmed they’re investigating.
What This Means for You
Your trust is at the heart of Wicked Redhead. While this hack was targeted at our social media page (not our website or store), we want to reassure you:
- 🛍️ Your shopping experience is safe. Our website and checkout are secure.
- 📲 We’re on watch. We’ll continue monitoring our accounts closely to prevent this from happening again.
- ❤️ We’re still here for you. The hack might have been a bump in the road, but it won’t stop us from creating the candles, soaps, and freshies you love.
Lessons Learned
If you run your own small business or even just a personal account, take it from us:
- Change your passwords regularly.
- Turn on two-factor authentication.
- Review who has access to your pages.
It’s not fun, but it’s worth the peace of mind.
Moving Forward
We believe challenges make us stronger. This experience reminded us of the importance of protecting not just our business, but our community. Thank you for sticking with us through the ups and downs. We’re back, we’re secure, and we’re ready to keep bringing you the wicked magic you’ve come to expect.
Stay wicked, stay safe,
💋 Pam & Bill